Fast. Structured. Confident.
Incident Management
Effective incident management is the key to successfully defending against and handling cyberattacks. We help you detect security incidents early, manage them professionally, and learn from them — for a resilient organization.
- ✓Early detection and rapid response to security incidents
- ✓Minimization of damage and downtime through structured processes
- ✓Fulfillment of regulatory requirements and documentation obligations
- ✓Strengthening the trust of customers, partners, and supervisory authorities
Your strategic success starts here
Our clients trust our expertise in digital transformation, compliance, and risk management
30 Minutes • Non-binding • Immediately available
For optimal preparation of your strategy session:
- Your strategic goals and objectives
- Desired business outcomes and ROI
- Steps already taken
Or contact us directly:
Certifications, Partners and more...
Asan Stefanski, Director, ADVISORI FTC GmbH
Our Strengths
- Many years of experience in developing and optimizing incident management processes
- Interdisciplinary team of IT security experts, forensic specialists, and crisis managers
- Practical methods and tools for effective incident handling
- Support in meeting legal and regulatory requirements
⚠
Expert Tip
Successful incident management depends on clear processes, regular exercises, and an open error culture. Organizations that analyze incidents in a structured way and learn from them increase their resilience and minimize risks and costs in the long term.
ADVISORI in Numbers
11+
Years of Experience
120+
Employees
520+
Projects
A structured incident management process follows a clear, proven workflow that is individually tailored to your organization. Our approach ensures that you can respond quickly, in a coordinated manner, and effectively when it matters most.
Our Approach:
Preparation: Development of policies, processes, and emergency plans
Detection: Implementation of monitoring and reporting systems
Assessment: Rapid analysis and prioritization of incidents
Response: Coordinated measures for containment and remediation
Post-incident review: Documentation, analysis, and continuous improvement
"Professional incident management is the guarantee of operational capability in an emergency. Those who are prepared can limit damage, preserve trust, and emerge from crises stronger."
Sarah Richter
Head of Information Security, Cyber Security
Expertise & Experience:
10+ years of experience, CISA, CISM, Lead Auditor, DORA, NIS2, BCM, Cyber and Information Security
Our Services
We offer you tailored solutions for your digital transformation
Incident Management Processes
Development and introduction of processes for the structured handling of security incidents — from detection through to post-incident review.
- Process design in accordance with international standards (e.g., ISO 27035, NIST)
- Definition of roles, responsibilities, and escalation paths
- Integration into existing IT and security processes
- Regular review and optimization of processes
Incident Response & Forensics
Support for rapid and effective response to security incidents as well as forensic analysis for root cause identification and evidence preservation.
- Immediate assistance for acute security incidents
- Forensic analysis and evidence preservation
- Support with communication to authorities and affected parties
- Lessons learned and derivation of improvement measures
Awareness & Training
Training, simulations, and awareness measures to enhance response capability and raise awareness among your employees.
- Tailored training for incident response teams
- Phishing simulations and social engineering tests
- Workshops for the development of emergency plans
- Awareness campaigns for the entire organization
Looking for a complete overview of all our services?
View Complete Service OverviewOur Areas of Expertise in Information Security
Discover our specialized areas of information security
Frequently Asked Questions about Incident Management
What is meant by incident management in the context of information security?
Incident management refers to the structured process for detecting, assessing, responding to, and reviewing security incidents within organizations.
🚨 Objective:
•
Rapid identification and containment of threats
•
Minimization of damage and downtime
•
Ensuring compliance with legal and regulatory requirements
🔎 Core elements:
•
Clear processes and responsibilities
•
Early warning systems and monitoring
•
Documentation and analysis of incidents
•
Continuous improvement through lessons learnedProfessional incident management is essential for effectively handling cyberattacks and IT disruptions and for strengthening organizational resilience.
What phases does a typical incident management process include?
An effective incident management process is structured into several phases:
📝 Preparation:
•
Development of policies, processes, and emergency plans
•
Staff training and execution of simulations
👀 Detection & Reporting:
•
Monitoring of systems and processes
•
Rapid reporting of anomalies
⚡ Assessment & Prioritization:
•
Analysis of the incident
•
Classification by severity and urgency
🛠 ️ Response & Containment:
•
Immediate measures to limit damage
•
Coordination of involved teams
🔄 Recovery & Post-Incident Review:
•
Return to normal operations
•
Documentation, analysis, and derivation of improvementsEach phase is critical for the successful handling of security incidents.
Why are clear communication channels so important in incident management?
Clear communication channels are indispensable in incident management to enable fast and coordinated action in an emergency.
📢 Benefits:
•
Avoidance of misunderstandings and delays
•
Ensuring that all relevant parties are informed
•
Efficient coordination between IT, management, and external partners
🔔 Best practices:
•
Pre-defined escalation levels and contact persons
•
Use of secure communication channels
•
Regular communication training and emergency drillsStructured communication increases response speed and minimizes the risk of poor decisions.
What role do regular exercises and simulations play in incident management?
Regular exercises and simulations are a central success factor for effective incident management.
🎯 Benefits:
•
Verification of the effectiveness of processes and emergency plans
•
Identification of weaknesses and areas for optimization
•
Increased confidence and readiness of all participants
🧑
💻 Types of exercises:
•
Tabletop exercises (war games)
•
Technical simulations (e.g., penetration tests)
•
Emergency drills with realistic scenariosRegular training keeps the incident response team prepared for real events and makes the organization more resilient overall.
How is an incident classified and prioritized?
The classification and prioritization of incidents is critical for an effective response.
🏷 ️ Classification:
•
Categorization by type (e.g., malware, data loss, system failure)
•
Assignment to affected systems or processes
🚦 Prioritization:
•
Assessment based on impact and urgency
•
Consideration of business relevance and regulatory requirements
•
Definition of escalation levelsA structured assessment enables targeted measures and efficient use of resources.
Which tools support incident management?
Various tools facilitate the detection, analysis, and handling of incidents.
🛠 ️ Typical tools:
•
SIEM systems (Security Information and Event Management)
•
Ticketing and workflow systems
•
Forensic and analysis tools
•
Communication and alerting tools
🔗 Integration:
•
Automated interfaces to monitoring and ITSM systems
•
Centralized documentation and trackingThe right tool landscape increases efficiency and transparency in incident management.
What should be considered when working with external partners in incident management?
Involving external partners (e.g., forensic specialists, CERTs, authorities) can be decisive in an emergency.
🤝 Success factors:
•
Clear contractual arrangements and communication channels
•
Pre-defined contact persons and escalation processes
•
Ensuring confidentiality and data protection
🌐 Benefits:
•
Access to specialized knowledge and resources
•
Support for complex or large-scale incidentsGood preparation accelerates collaboration and increases the success rate.
How is the effectiveness of incident management measured?
Continuous measurement and improvement is central to sustained success.
📊 Key performance indicators (KPIs):
•
Time to detection and resolution (MTTD, MTTR)
•
Number and severity of incidents
•
Containment success rate
🔄 Review processes:
•
Regular evaluation of incidents and lessons learned
•
Adjustment of processes and measuresTransparent KPIs and reviews drive the ongoing development of incident management.
How should an incident response team be structured?
A capable incident response team (IRT) is the backbone of successful incident management.
👥 Team structure:
•
Team lead: Coordination and escalation
•
IT security experts: Technical analysis and containment
•
Forensic specialists: Evidence preservation and root cause analysis
•
Communications: Internal/external communication and crisis PR
•
Legal/Compliance: Assessment of legal requirements
🔑 Success factors:
•
Clear roles and responsibilities
•
Regular training and exercises
•
Fast availability and clear escalation pathsA well-coordinated team increases response speed and minimizes damage.
What is the significance of documentation in incident management?
Comprehensive documentation is indispensable for incident management.
📝 Benefits:
•
Traceability of all measures and decisions
•
Support for root cause analysis and lessons learned
•
Fulfillment of regulatory documentation obligations
📂 Best practices:
•
Timely and structured recording of all steps
•
Use of centralized tools for documentation
•
Ensuring confidentiality and integrity of dataGood documentation is the foundation for continuous improvement and legal protection.
How are lessons learned implemented in incident management?
Lessons learned are the key to advancing incident management.
🔄 Implementation:
•
Systematic analysis of each incident after closure
•
Identification of weaknesses and areas for optimization
•
Derivation and implementation of concrete measures
👨
💻 Methods:
•
Review meetings with all involved parties
•
Documentation of findings and measures
•
Follow-up on implementationA structured lessons-learned process increases resilience and reduces the risk of future incidents.
What role does the integration of incident management into other processes play?
Integrating incident management into other organizational processes is critical for a comprehensive security strategy.
🔗 Benefits:
•
Better collaboration with IT, HR, legal, and management
•
Faster response through aligned processes
•
Utilization of shared resources
🌍 Examples:
•
Linkage with change and problem management
•
Integration into business continuity management
•
Interfaces to data protection and complianceClose integration increases the efficiency and effectiveness of incident management.
How can incident management contribute to compliance with legal requirements?
Incident management helps organizations meet regulatory requirements such as GDPR, KRITIS, or ISO 27001.
📜 Benefits:
•
Demonstration of response capability in the event of security incidents
•
Documentation of all measures and decisions
•
Compliance with reporting obligations to authorities
⚖ ️ Best practices:
•
Integration of regulatory requirements into processes and emergency plans
•
Regular compliance reviews
•
Training of employees on legal requirementsA structured incident management process minimizes liability risks and strengthens the trust of customers and partners.
What role does Business Continuity Management (BCM) play in incident management?
Business Continuity Management (BCM) and incident management are closely interlinked.
🔗 Synergies:
•
BCM ensures that critical business processes are maintained even in a crisis
•
Incident management focuses on rapid response and resolution of disruptions
🤝 Collaboration:
•
Shared emergency plans and escalation paths
•
Regular coordination and joint exercisesThe integration of both disciplines increases resilience and reduces downtime in an emergency.
How are employees made aware of incident management?
Awareness and training are central building blocks for successful incident management.
🎓 Measures:
•
Regular training on reporting channels and behavioral guidelines
•
Simulations and tabletop exercises for various scenarios
•
Information campaigns and e-learning
💡 Objective:
•
Increasing awareness of security incidents
•
Promoting an open error and reporting cultureWell-informed employees are the first line of defense against cyberattacks.
What challenges exist in the international coordination of incident management?
The international coordination of incident management presents particular challenges.
🌍 Challenges:
•
Differing legal requirements and reporting obligations
•
Time zone differences and language barriers
•
Complex communication and escalation paths
🌐 Approaches:
•
Global emergency plans and centralized coordination
•
Local contact persons and translation services
•
Use of digital tools for real-time communicationGood preparation and clear structures are the key to success in an international environment.
How can incident management benefit from automation?
Automation significantly accelerates and improves incident management.
🤖 Benefits:
•
Faster detection and response to incidents
•
Reduction of manual errors and routine tasks
•
Relief for the incident response team
⚙ ️ Examples:
•
Automated alerting and escalation
•
Playbooks for standard incidents
•
Integration of SOAR platforms (Security Orchestration, Automation and Response)Automation increases efficiency and enables a proactive security strategy.
What role does post-incident review play after a security incident?
Post-incident review is critical for learning from incidents and improving the security posture.
🔍 Tasks:
•
Analysis of causes and sequences of events
•
Assessment of the effectiveness of the response
•
Derivation of measures for optimization
📈 Benefits:
•
Strengthening of resilience
•
Prevention of recurring errors
•
Fulfillment of audit and compliance requirementsA structured post-incident review is the key to continuous improvement.
How are insider threats handled in incident management?
Insider threats require particular attention in incident management.🕵️
♂ ️ Measures:
•
Monitoring of unusual user behavior
•
Strict access controls and authorization concepts
•
Awareness-raising and training of employees
🔒 Special considerations:
•
Observe discretion and data protection
•
Collaboration with HR and legalA comprehensive approach minimizes the risk from insiders and increases overall security.
How can incident management be effectively implemented in the cloud?
Cloud environments place particular demands on incident management.
☁ ️ Challenges:
•
Shared responsibilities with cloud providers
•
Visibility and control over data and systems
•
Rapid scaling and dynamic resources
🛡 ️ Best practices:
•
Clear agreements with providers (SLAs)
•
Use of cloud-specific monitoring and security tools
•
Regular review of the cloud security strategyA tailored incident management approach ensures security and compliance in the cloud.
Success Stories
Discover how we support companies in their digital transformation
Generative KI in der Fertigung
Bosch
KI-Prozessoptimierung für bessere Produktionseffizienz
Fallstudie
Ergebnisse
Reduzierung der Implementierungszeit von AI-Anwendungen auf wenige Wochen
Verbesserung der Produktqualität durch frühzeitige Fehlererkennung
Steigerung der Effizienz in der Fertigung durch reduzierte Downtime
AI Automatisierung in der Produktion
Festo
Intelligente Vernetzung für zukunftsfähige Produktionssysteme
Fallstudie
Ergebnisse
Verbesserung der Produktionsgeschwindigkeit und Flexibilität
Reduzierung der Herstellungskosten durch effizientere Ressourcennutzung
Erhöhung der Kundenzufriedenheit durch personalisierte Produkte
KI-gestützte Fertigungsoptimierung
Siemens
Smarte Fertigungslösungen für maximale Wertschöpfung
Fallstudie
Ergebnisse
Erhebliche Steigerung der Produktionsleistung
Reduzierung von Downtime und Produktionskosten
Verbesserung der Nachhaltigkeit durch effizientere Ressourcennutzung
Digitalisierung im Stahlhandel
Klöckner & Co
Digitalisierung im Stahlhandel
Fallstudie
Ergebnisse
Über 2 Milliarden Euro Umsatz jährlich über digitale Kanäle
Ziel, bis 2022 60% des Umsatzes online zu erzielen
Verbesserung der Kundenzufriedenheit durch automatisierte Prozesse
Let's
Work Together!
Is your organization ready for the next step into the digital future? Contact us for a personal consultation.
Your strategic success starts here
Our clients trust our expertise in digital transformation, compliance, and risk management
Ready for the next step?
Schedule a strategic consultation with our experts now
30 Minutes • Non-binding • Immediately available
For optimal preparation of your strategy session:
Your strategic goals and challenges
Desired business outcomes and ROI expectations
Current compliance and risk situation
Stakeholders and decision-makers in the project
Prefer direct contact?
Direct hotline for decision-makers
Strategic inquiries via email
Detailed Project Inquiry
For complex inquiries or if you want to provide specific information in advance
